FAQs

How long does shipping take?

Most UK orders are dispatched within 2–5 working days and arrive within 3–5 business days of dispatch. International orders typically take 7–14 business days. See our Shipping Policy for full details.

I need my order urgently. Can you help?

Please get in touch at hello@iambeing.co.uk before ordering and we will do our best to accommodate you.

Can I return ceremonial cacao?

Opened consumable items cannot be returned for hygiene reasons. Unused, unopened items may be returned within 14 days of delivery in their original condition. See our Returns & Refunds Policy for full details.

What if my parcel is delayed or damaged?

If your order arrives damaged, please take clear photos and email them to gizelle@iambeing.co.uk within 48 hours. For delayed parcels, please contact us at hello@iambeing.co.uk and we will assist in tracking it.

What is ceremonial cacao?

Ceremonial cacao is made from whole cacao beans with minimal processing. It is traditionally prepared as a drink and often shared during moments of reflection, creativity and connection.

It differs from many commercial chocolate products in its preparation, texture and taste. Visit our The Science page to learn more about how cacao is made and what it naturally contains.

How much cacao is served during a session?

During I AM BEING sessions, a typical serving is around 32 to 40g and is prepared using I AM BEING Cacao. Smaller servings are available and drinking cacao is always optional.

How should I prepare for a cacao session?

Wear comfortable clothing and arrive well hydrated. Cacao naturally contains caffeine and theobromine, so you may wish to limit other sources of caffeine on the day if you are sensitive to stimulants. Please do not attend under the influence of alcohol or recreational substances.

What should I do after the session?

Take your time before leaving and continue to eat and drink as you normally would. If you feel unwell during or after the session, please tell your facilitator and seek medical advice if anything concerns you or continues.

Is cacao suitable for everyone?

Cacao naturally contains caffeine and theobromine and may not be suitable for everyone. If you are pregnant, breastfeeding, taking medication, sensitive to stimulants or managing a medical condition, please speak to a qualified healthcare professional before taking part.

Drinking cacao is always optional. Please contact us before your session if you have any questions, allergies or dietary requirements. See our full Wellness Disclaimer for further information.

How should I prepare for a sound bath?

Come in comfortable clothing and ready to relax. There is no special preparation required, so eat and drink as you normally would. If you are sensitive to caffeine, you may prefer to limit it beforehand.

After the session, take a few moments to settle before leaving and drink water as normal. Everyone responds differently and there is no particular feeling you should expect.

Is a sound bath suitable for everyone?

Sound baths involve sustained sound and vibration. Please contact us before booking if you have tinnitus, sound sensitivity, epilepsy, a history of sound triggered seizures or any condition that could make prolonged sound uncomfortable.

If you are pregnant, have an implanted medical device or are receiving medical care and are unsure whether a sound bath is suitable, please speak to a qualified healthcare professional before attending.

Sound baths are offered for relaxation and general wellbeing. They are not a substitute for medical treatment or professional advice.

Can beginners attend ceremonies and classes?

Yes. All sessions are designed to be welcoming, inclusive, and supportive of people at every level of experience.

What is the cancellation policy?

We operate a strict 7-day cancellation policy for group sessions and 72-hour policy for private sessions. Bookings are non-refundable but may be rescheduled with sufficient notice. The Cacao Practitioner Course is completely non-refundable. See our Returns & Refunds Policy for full details.

Can I transfer my booking to another date?

Where possible, bookings may be transferred to another date with at least 72 hours' notice. Please contact us to arrange.

What happens if I arrive late?

A 10-minute grace period is offered. Out of respect for other participants and the session schedule, arrivals after this point may not be admitted. The booking remains non-refundable in this case.

Are your products vegan?

Most I AM BEING products are plant-based. Please check individual product listings for full ingredient information before purchasing.

My product looks slightly different to the listing. Is that normal?

Yes. Many of our products are handmade using natural materials, so slight variations in colour, scent, texture, or appearance between batches are inherent to the nature of what we create.

Are there any allergen warnings?

Products may be prepared or packaged in environments where allergens are present. Please review individual product pages carefully and contact us before ordering if you have any allergies or sensitivities.

How is your cacao sourced?

We value ethically sourced ceremonial cacao and relationships that support sustainable growing practices. Our cacao is selected with care and intention at every stage.

What about your packaging?

Where possible, we use recyclable and environmentally conscious packaging materials. We are always looking at ways to improve our sustainability practices.