FAQs

How long does shipping take?

Most UK orders are dispatched within 2–5 working days and arrive within 3–5 business days of dispatch. International orders typically take 7–14 business days. See our Shipping Policy for full details.

I need my order urgently. Can you help?

Please get in touch at hello@iambeing.co.uk before ordering and we will do our best to accommodate you.

Can I return ceremonial cacao?

Opened consumable items cannot be returned for hygiene reasons. Unused, unopened items may be returned within 14 days of delivery in their original condition. See our Returns & Refunds Policy for full details.

What if my parcel is delayed or damaged?

If your order arrives damaged, please take clear photos and email them to gizelle@iambeing.co.uk within 48 hours. For delayed parcels, please contact us at hello@iambeing.co.uk and we will assist in tracking it.

What is ceremonial cacao?

Ceremonial cacao is a minimally processed form of cacao traditionally used in rituals, creativity, meditation, and community gatherings. It differs from commercial chocolate in that it retains its full nutritional profile, including theobromine, magnesium, and other plant compounds. Visit our The Science page to learn more.

What dose is used in a ceremony?

A full ceremonial dose is around 32–40g. I use my own I AM BEING Cacao in all ceremonies.

How do I make the most of a cacao experience?

Come comfortably dressed and with an open mind. Try to avoid caffeine for up to 6 hours before, as it can be overstimulating. Avoid alcohol and other substances for the 24 hours prior. Dairy products can slow mineral absorption, so try to avoid them on the day. Fasting for 2–3 hours beforehand allows for the greatest connection. Before, during, and after the experience, listen to what your body needs.

What about post-ceremony care?

Break your fast gently after the session to avoid headaches or nausea. Drink plenty of water, as cacao is a natural diuretic and detoxifier. If nausea occurs, eat something light such as crackers and stay hydrated. A warm Epsom salt bath can be wonderfully supportive. Cacao is known to stay in your system for up to 13 days, so allow yourself to notice the difference through those days.

Are there any health contraindications for cacao?

Cacao contains MAOIs and may interact with SSRI antidepressants and antipsychotics at higher doses. It can also mildly raise heart rate. If you are pregnant, breastfeeding, taking medication, or have a heart condition, please consult your doctor before attending. There are always alternatives if you would prefer not to drink cacao — please reach out. See our full Wellness Disclaimer for detailed guidance.

How should I prepare for a sound bath?

Come comfortably dressed and with an open mind. Try to avoid caffeine for up to 3 hours before, and avoid alcohol and mind-altering substances. After the session, drink plenty of water, take time to ground, and enjoy the lingering effects — they can last not just hours, but days.

Are there any health conditions I should declare?

Please consult your doctor before attending if you have heart conditions, are pregnant (particularly in the first trimester), have metal plates or implants in the body, epilepsy, a history of seizures, or significant mental health conditions.

Can beginners attend ceremonies and classes?

Yes. All sessions are designed to be welcoming, inclusive, and supportive of people at every level of experience.

What is the cancellation policy?

We operate a strict 7-day cancellation policy for group sessions and 72-hour policy for private sessions. Bookings are non-refundable but may be rescheduled with sufficient notice. The Cacao Practitioner Course is completely non-refundable. See our Returns & Refunds Policy for full details.

Can I transfer my booking to another date?

Where possible, bookings may be transferred to another date with at least 72 hours' notice. Please contact us to arrange.

What happens if I arrive late?

A 10-minute grace period is offered. Out of respect for other participants and the session schedule, arrivals after this point may not be admitted. The booking remains non-refundable in this case.

Are your products vegan?

Most I AM BEING products are plant-based. Please check individual product listings for full ingredient information before purchasing.

My product looks slightly different to the listing. Is that normal?

Yes. Many of our products are handmade using natural materials, so slight variations in colour, scent, texture, or appearance between batches are inherent to the nature of what we create.

Are there any allergen warnings?

Products may be prepared or packaged in environments where allergens are present. Please review individual product pages carefully and contact us before ordering if you have any allergies or sensitivities.

How is your cacao sourced?

We value ethically sourced ceremonial cacao and relationships that support sustainable growing practices. Our cacao is selected with care and intention at every stage.

What about your packaging?

Where possible, we use recyclable and environmentally conscious packaging materials. We are always looking at ways to improve our sustainability practices.